The increasingly predatory tactics of telecom service providers to win new business has seen a growth in customer cynicism across residential, business and corporate customer segments alike. Discounts, bundles and bespoke deals are all part of the 'me too' tactics employed by CSRs, sales and account managers. What potential customers really need is proof of the actual savings that would be achieved if they were to change service provider.

This tariff transparency for residential customers can be offered online as a self-service tariff optimisation tool and is relatively simple to deliver given the single usage data and simple tariffs involved. For business and corporates, bundles, bespoke tariffs and international roaming can often present too much of a technical challenge for most internal sales and account management functions. In addition there is a secondary requirement to ensure that acceptable margins are maintained as a consequence of any newly negotiated contract. If true tariff transparency is to be part of your sales proposition a more powerful and sophisticated solution is required.

StreamFlex Tariff Hunter is the most technically advanced telecom tariff optimisation solution supporting new business acquisition at all levels. When integrated with the sales process, whether CRM campaign, sales or account management driven, a 50% improvement in sales conversion is almost always achieved. This often equates to a complete ROI being achieved only weeks after the solution has been deployed.

Tariff Hunter is a key components of the StreamFlex Customer Lifecycle product suite.