| Customer Keeper - build loyalty and trust |
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CHIL® Customer Keeper delivers:
Customer Keeper is an easy-to-use yet very powerful business tool for managers responsible for customer retention and lifetime value. It enables customer relationships to be managed proactively by regularly providing 'best plan' advice from your existing product catalogue, together with introducing new products. Independent research shows that proactive communications with customers over the lifetime of their contracts significantly improves trust, promotes loyalty and reduces churn. Where customers have confidence that they are receiving best value their usage levels typically increase and they will more readily accept up-sell and cross-sell offers. Revenues and margins improve over a relatively short time by reducing churn-related costs, reducing customer service overheads, reducing reactive discounting and increasing ARPU. How to use it Customer Keeper can be implemented quickly with minimal dependence on IS resources. Users can become proficient within a few hours. All CHIL solutions are powered by the award-winning streamFlex™ technology, which has been specially developed to provide unrivalled speed and flexibility. Find out more Contact us to request:
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